Need help with your andbox device? Our team supports setup, troubleshooting, firmware updates and warranty claims for products bought on andbox.in.

Contact technical support
• Email: support@andbox.in
• Hours: Mon – Sat, 10:00 am – 2:00 pm and 2:30 pm – 6:30 pm IST
• Live chat: use the chat button on our website
Please include your order number, product model, a short description of the issue and, if possible, photos or a short video.

Before you contact us
• Restart the device and your Wi-Fi router
• Check the HDMI cable and try another HDMI port or TV
• Make sure the power adapter supplied with the device is being used
• Re-pair the remote: hold it close to the box and follow the pairing steps in the user manual
• For signage players, check the RTC on/off schedule and auto-start app settings

Warranty claims
All products sold on andbox.in carry a 1-year warranty against manufacturing defects from the date of delivery. To make a claim, email support@andbox.in with your order number and a description of the fault. Our team will troubleshoot with you first and, if needed, arrange repair or replacement. Physical damage, liquid damage, power surges, unauthorised repair and unsupported firmware changes are not covered.

Firmware and software
Firmware updates are provided by OTA (where supported) or shared by our support team. Please do not install third-party firmware – it can make the device unusable and void the warranty.

Bulk, OEM and signage projects
For deployment help, custom firmware, boot logos, CMS integration or bulk orders, email sales@andbox.in or visit our OEM Services & Bulk Order page.

Frequently Asked Questions

Do you provide a GST invoice?
Yes. Every order comes with a GST invoice, suitable for business purchases.

Is Cash on Delivery available?
Yes, on eligible orders, with a ₹100 advance paid online at checkout. The balance is paid at delivery.

How fast do you ship?
In-stock orders are usually dispatched within 24 hours on business days, with free shipping across India. You will receive tracking details once your order ships.

What is your return policy?
You can request a return within 15 days of delivery for unused products in original packaging. See our Return and Refund Policy for details.

What warranty do products have?
All products carry a 1-year warranty against manufacturing defects.

Which TV box should I choose?
Voice Control TV Boxes (H313, H313 Ultra, H618 Pro, RT-X2) are ideal for home streaming. Google Certified devices (Stream series) offer certified Google TV / Android TV with official app support. For shops, offices and displays that run unattended, choose a Digital Signage Media Player.

What is RTC and why does it matter for signage?
RTC (real-time clock) lets a signage player switch on and off on a daily schedule and keep accurate time without the internet. Our RTC players also auto-boot after a power cut and auto-start your signage app.

Which signage players support touch screens?
RK3528 RTC, S905X4 RTC, RTD1325 RTC and RK3566 RTC support touch and interactive kiosk use. H313 RTC is our low-cost option for display-only signage.

Do you offer OEM branding or bulk pricing?
Yes. We offer custom boot logos, boot animations, firmware, packaging and volume pricing. Email sales@andbox.in or use the form on our OEM Services & Bulk Order page.

Can I install apps from the Play Store?
App availability depends on the device and software version. Google Certified devices have official Google Play support; for other models please check the product page or ask our team before buying.